LEGAL & COMPLIANCE PROTOCOLS
TERMS & CONDITIONS (PILLAR SPECIFIC)
Acceptance of Terms
By accessing and purchasing from NINOC STORE, you legally agree to be bound by these Terms of Service. These terms apply across all 3 Department Pillars: Apparel, Objects & Goods, and Pantry & Café.
Accuracy & Pricing
We reserve the right to modify prices, product availability, and specifications at any time. Pricing transparency follows Google Merchant Center (GMC) regulations without hidden checkout fees.
Shipping & Liability
All purchases are made pursuant to a shipment contract (FOB Shipping Point). Risk of loss transfers upon carrier handover. All packages are sealed with double-layer tamper-evident packaging.
Apparel Return Protocol (APR-01)
Returns for Garment & Footwear are accepted within 48 hours (2x24 hours) of delivery confirmation. Size exchanges are allowed subject to stock. Products MUST be unworn, unwashed, perfume-free, with all woven tags and original branded ziplock intact. Requires continuous 1-shot unboxing video.
Objects & Ceramics Warranty (OBJ-02)
Homeware & Ceramics are covered for transit damage (shattering/cracking) or factory defects reported within 48 hours. CRITICAL: Unboxing video must clearly show the unopened double-wall box and EPE foam protective inserts. No return for change of mind.
Pantry & Perishable Exemption (PTR-03)
In strict compliance with Food Safety regulations and BPOM standards, all specialty coffee beans, pastry, and F&B beverages are STRICTLY NON-RETURNABLE and NON-REFUNDABLE once delivered. Exceptions are ONLY made if the package arrives burst in transit or wrong roast profile was dispatched by NINOC, claimed within 3 hours of instant delivery.
Intellectual Property Rights
All design archives, garment cuts, ceramic molds, and branding photography are exclusive property of NINOC Enterprise, protected under Copyright & Trademark Laws.
Limitation of Liability & UU No. 8/1999
In accordance with Consumer Protection Laws, our maximum liability for any verified claim shall not exceed the total transaction amount paid for the specific affected item.
PRIVACY POLICY
UU PDP RI ApprovedData Collection
We collect personal data (Name, Address, Email, Phone Number) strictly for order fulfillment, logistics delivery, and mandatory B2B KYC verification.
Data Usage & Distribution
Your data is strictly confidential. We only share necessary information with official partners (Logistics Carriers and Midtrans Payment Gateway). We NEVER sell or monetize customer data.
Security & Encryption
All financial transactions are encrypted via banking industry standards (PCI-DSS). NINOC does not store credit card numbers or banking credentials on our servers.
User Rights
You retain full right to request access, modification, or permanent erasure of your personal data from our systems at any time by contacting our legal compliance team.
Pemisahan syarat retur dan garansi di atas bertujuan memenuhi regulasi verifikasi akun Google Merchant Center (GMC) dan Pasal 4 UU No. 8/1999 tentang Perlindungan Konsumen atas barang mudah basi/rusak (perishable goods).