Service Level Agreement (OEM SLA)
Legally binding agreement between NINOC and Manufacturing Partners (Suppliers), structured specifically per department pillar for RI industrial compliance and Google Merchant Center verification.
June 9, 2026
Apparel Mfg
Defect stitching < 2%, Toleransi ukuran ± 1.5cm, Color fastness grade 4+.
Wajib dikemas dalam kemasan ziplock anti-statis resmi NINOC dengan woven label terjahit presisi.
Garansi retur produksi 7 hari setelah tiba di Gudang Pusat NINOC.
Objects & Ceramics Mfg
Defect glaze < 1%, Zero chip tolerance, Lulus uji drop-test box standar ASTM.
Wajib menggunakan boks ganda (double-wall corrugated) dengan sisipan EPE foam custom anti-pecah.
Garansi klaim penggantian 100% jika terjadi kerusakan struktur pabrik saat QC gudang.
Pantry & Café Roastery Mfg
Toleransi skor warna Agtron ± 2 poin, Integritas one-way degassing valve 100%, Tanggal roasting tercetak jelas.
Wajib menggunakan pouch aluminium foil food-grade dengan katup degassing dan nitrogen flush sealing.
SLA ketat perlindungan kebersihan pangan: barang basi/bocor saat penyerahan gudang ditolak mutlak.
01 // General Terms & White-Label Partnership
The B2B Supplier Program is an exclusive Original Equipment Manufacturer (OEM) partnership. NINOC holds full control over rebranding and final distribution. Factory identity is kept confidential.
02 // Production Standardization & QC Hub
All goods must be physically delivered to the NINOC Bandung Hub for Quality Control (QC) inspection. Direct Dropshipping from supplier facilities is strictly prohibited.
03 // HPP Payment Mechanism
Cost of Goods Sold (HPP) is locked upfront on every Purchase Order (PO). Payouts are credited to the supplier ledger after end-consumer orders are completed without quality disputes.
SLA di atas mengikat secara hukum sesuai UU RI dan melindungi kredibilitas rantai pasok dari teguran otomatis audit Google Merchant Center B2B.